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SubjectOutdoor Kiosk for 24/7 Robot Cafe
2023.01.11
Customer Description
It is a Korean unmanned cafe franchise brand where a robot barista works 24 hours a day receiving orders, making coffee, and delivering drinks to the counter for customer pick up without the help of employees.
They operate mainly in major commercial districts to revitalize the economy including highway rest areas and subway stations, where store operating hours have been shortened since COVID-19, to promote untact consumption culture and provide a wide range of products and services. As the demand for self-service culture continues to rise with need of safety and accessibility, the number of robot cafe stores are continually rising.
Customer Objectives
Since it is an unmanned takeout store, non face-to-face ordering and payment through a kiosk must be possible.
Since beverages can be received by scanning the receipt barcode, a printer must be built-in.
It should be a kiosk that matches the exterior of highway rest areas and subway stations.
Challenges
For convenience, self-ordering and self-payment must be possible.
For takeout customers with short waiting times, printing receipt faster than the in-store customers is an essential element for store operation.
Kiosks should not interfere with not only takeout customers but also the other passerby at the highway rest area and subway station.
Solutions
21.5" wide display that allows intuitive menu selection, a scanner, and MSR/SCR payment modules are equipped.
Built-in 3-inch thermal type printer with high resolution and automatic output of up to 250mm/s.
A standing type kiosk with a slim but strong base plate is installed in the semi-outdoor area, and a wall mount type kiosk is installed in the indoor subway station store so that it does not interfere with on-the-go customers.
Results and Benefits
It directly helped increase store sales by effectively reducing labor and management costs through self-administration of ordering and payment accepting tasks.
The accurate order process and fast print-out of receipt through the kiosk shortened the robot's beverage production time shortening overall waiting time by more than half, increasing customer satisfaction.
The ergonomic modular kiosk suits various environments and met the needs of customer, increasing the number of return customers and expanding accessibility.
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