CASE STUDY

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Subject Establishment of a waitlist kiosk system for a large bank
  • 2022.03.25
Customer Description
  • This customer is the Reserve Bank of the Dominican Republic and the second largest bank after the Central Bank
Customer Objectives
  • With the bank's waitlist kiosk, it is intended to prevent confusion among customers and to increase work efficiency by classifying tasks at each bank window.
  • They wanted to select and install a kiosk that matches the atmosphere of the bank.
  • They wanted to be able to quickly process the waitlist for customers with high turnover without any confusion.
Challenges
  • It should be possible to intuitively guide customers through the kiosk from the entrance to the bank to receive a waiting ticket for their turn and provide consultations at each window.
  • A kiosk with a sleek design and color that is different from other kiosks should be installed.
  • Among the performance of the kiosk, in particular, the display touch performance and response speed should be good, and the maintenance of the turntable printer should be easy.
Solutions
  • BIGPOS with a slim and sleek design was selected, and white and black were selected as the primary colors.
  • The PCAP touch module was applied to enable 10-point multi-touch.
  • In addition, overall technical support and training were provided for smooth operation of the waiting ticket issuance kiosk, turn indicator, and pager.
Results and Benefits
  • For bank employees, it relieved customer service and increased the concentration and efficiency of their work.
  • Bank visitors also found it convenient to move within the bank by following the guidance of the waiting ticket kiosk.